Find your answers here
How long does shipping take?
We offer free shipping on all orders — no minimum required! 🎉
Once your order is placed, it’s processed within 1–2 business days and typically delivered within 4–7 business days, depending on your location.
You’ll receive a tracking link as soon as your order ships so you can follow it all the way to your doorstep.
How long will take to ship my order?
At OONTIE, we work hard to get your order to you as quickly as possible. ⏱️
All orders are processed within 1–2 business days and shipped right after. Once dispatched, delivery usually takes 4–7 business days, depending on your location.
Plus, we offer free shipping on every order, so you can shop stress-free! 🚚✨
What are the sizing space of my order?
All OONTIE products are designed with comfort and style in mind. Our oversized tees feature a relaxed fit with extra length and a drop shoulder for that perfect streetwear look.
Each product page includes a detailed size chart (in inches and centimeters) to help you find your ideal fit before ordering.
If you prefer a more fitted look, we recommend going one size down; for a baggier, more relaxed vibe, stick to your usual size.
I’m having issues placing an order
No worries — we’ve got you! 💬
If you’re facing any issues while placing your order, try refreshing the page or checking your internet connection first. If the problem continues, please reach out to our support team at oontie11@gmail.com (or your preferred contact email).
Share a brief description or screenshot of the issue, and our team will help you complete your order quickly. We’re always here to make your shopping experience smooth and simple. 🤝
I’d like to return or replace my order
We want you to love what you wear from OONTIE. ❤️
If you’d like to return or replace your order, you can do so within 7 days of delivery as long as the product is unused, unwashed, and in its original packaging.
To start a return or replacement, simply email us at oontie11@gmail.com with your order number and reason for return. Our team will guide you through the quick and easy process.
Please note: Refunds or exchanges will be initiated once the returned item passes our quality check.
I’d like to cancel my order
We understand — sometimes plans change! 😊
You can cancel your order within 24 hours of placing it, as long as it hasn’t been shipped yet. To request a cancellation, please email us at oontie11@gmail.com with your order number and reason for cancellation.
If your order has already been shipped, don’t worry — you can still request a return or replacement once it’s delivered. Our team is always here to help make the process easy and hassle-free. 💬
Couldn't find your answer
No problem — we’re here to help! 💬
If you didn’t find the answer you were looking for, feel free to reach out to our support team anytime.
📩 Email: oontie11@gmail.com
We’ll get back to you as soon as possible to make sure your questions are answered and your shopping experience stays smooth and simple.